Here are some common questions about our Home Care Programme and services.
We provide professional home healthcare including medical visits, nursing support, medication management, and homecare assistance tailored to patient needs.
You can register online by visiting the registration page and filling out the beneficiary form.
Yes, a one-time registration fee of GHS 100 is required. You can complete the payment online after registration.
Absolutely! During registration or via your account, you can specify preferred days and times for home visits.
Yes, all our nurses and healthcare assistants are fully licensed and trained professionals.
We provide urgent homecare services, but for life-threatening emergencies, always call local emergency services.
You will receive direct contact details once your caregiver is assigned.
Yes, appointments can be rescheduled through your account or by contacting our support team.
No, you can schedule visits as needed based on your care plan.
Yes, our trained staff can administer prescribed medications at home.
Some services are available round-the-clock. Please check with our support team for emergency availability.
Yes, we provide home-based physiotherapy services tailored to the patient’s needs.
Family members are welcome during home visits to observe or assist with care.
We are working on a mobile app. Currently, all services can be accessed via our website.
Yes, we provide essential homecare equipment as part of our service plan when needed.
Yes, you can cancel or pause services by contacting our support team.
Absolutely. All personal and medical information is kept strictly confidential.
Yes, we have specialized programs for chronic conditions like diabetes, hypertension, and more.
Yes, we offer family packages. Contact our support for details.
You can request preferences, and we will try our best to accommodate them.
Payments can be made securely online via our registration or billing page.
Yes, we use SSL encryption and trusted payment gateways for all transactions.
Yes, initial health assessments are conducted to create personalized care plans.
Yes, we provide regular reports and updates to beneficiaries and family members.
Yes, our staff can guide dietary and nutritional plans based on medical needs.
Yes, we have specialists in geriatric and senior care.
We accept certain insurance plans. Please contact support to verify.
Yes, gender preferences can be accommodated whenever possible.
Yes, counseling and mental health support are available through our program.
All staff undergo regular training and skill upgrades.
Yes, registration and initial assessments can be completed online.
We provide backup staff to ensure continuity of care.
Yes, travel for home visits is included in the service fee.
Yes, referrals are welcome and may qualify for discounts.
Yes, we provide documentation for all visits and treatments.
Yes, every care plan is personalized based on the beneficiary’s needs.
Yes, we provide compassionate palliative and end-of-life care.
Services are usually immediate, but certain specialized programs may have a short waiting list.
Contact details can be updated via your beneficiary account or by contacting support.
Yes, including bathing, dressing, and meal preparation.
Yes, our staff can communicate in multiple local languages.
Yes, registration is required before starting any homecare service.
Yes, basic equipment is provided as part of homecare services.
Yes, staff follow strict health and safety protocols.
Yes, you can pause services for a specified period as needed.
Yes, we have specialists for child healthcare at home.
Services can be canceled with 24-hour notice without extra fees.
You can contact support via our Contact Us page, email, or phone.
Yes, feedback is encouraged and helps us improve services.
Yes, all visits and staff are fully insured for safety.
Yes, our senior physiotherapy program is part of homecare services.
No, all fees are transparent and communicated upfront.
Yes, each beneficiary must be registered individually.